In the age of convergence, customer churn is a concern for service providers, challenging most retention techniques…
Barnaba & Associates Inc.
Profile Connie Barnaba is the founder and president of Barnaba & Associates, Inc., a consulting business established in October 2002, specializing in effective change management. A certified merger and acquisition advisor (CM&AA) and global professional in human resources (GPHR), Connie has more than 20 years’ experience in human resource management, including change management experience with for profit and non-profit businesses, public and private sector employees, and in unionized and non-union work settings. The inspiration for her consulting practice is the belief that the growing diversity of the U.S. workforce, globalization of U.S. businesses, and volatile economic climate will require the design and implementation of creative change and risk management strategies to ensure business growth, agility and the effective execution of new business strategies.
Prior to establishing her consulting practice, Connie served as VP, HR Services operations, for Administaff, Inc., (rebranded as Insperity, Inc.) a Fortune 500 company in Houston, listed on the Forbes Platinum 400 list of the best big companies in America. With direct responsibility for customer relations management, she executed a strategy to convert a call center operation into a virtual HR service delivery system staffed by 200 professional service providers in markets across the US. Her role included working with the Office of the General Counsel, the client, and the sales team to facilitate agreements to sensitive client non-compliance issues.
Her latest change initiative involves research on the topic of mergers and acquisitions to determine why the performance of the majority of US companies has been so consistently poor for longer than a decade with half losing value within a year following deal close. After interviewing 100 M&A experts, she has written a book which she expects to be published later this year outlining her findings and offering a list of best practices for companies considering strategic M&A deals that require the integration of business operations. Since May 2011, Connie has been a regular contributor to the Houston Business Journal on the topic of “mergers and acquisitions” and effective risk management.