In the age of convergence, customer churn is a concern for service providers, challenging most retention techniques…
Dr. Deepa Desai, BHMS
Executive Director (Global Head – Cardiac Safety Services)
Dr. Deepa Desai, BHMS, is the Executive Director and Global Head of Cardiac safety Services at Quintiles. She is responsible for the ECG/Cardiac safety business unit and its growth across all countries across Americas, Europe and Asia Pacific. Chief among her responsibilities is to ensure deliverables meet the quality and quantity standards set by the organization.
She also serves as the Executive Sponsor for key initiatives like ISO, Six Sigma, Continuous improvement etc. She spearheaded the implementation of ISO 9001:2000 at Quintiles in the year 2002 and plays a lead role in key issues related to quality management and process improvement. Her expertise allows her to establish policies that ensure the accuracy and integrity of the clinical data.
Dr. Desai completed her degree from CMPH Medical College in Mumbai, India. She also earned a diploma in business administration from Wellingkars Institute and certification in the business of clinical trials through the Academy of Clinical Excellence. During her career, she has worked as medical director for Namrata Infotech. She was chief administrator for Team Two Plus, where she was a medical lecturer and designed training course content.