Introduction
iQGateway (“iQGateway,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.iqgateway.com (the “Site”) or communicate with us via SMS text message (together, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy applies to all users of our Services worldwide, including residents of California and users located in the Middle East and North Africa (MENA) region.
For purposes of this Policy.
When we refer to the “Middle East,” we include:
- Bahrain
- Cyprus
- Egypt
- Iran
- Iraq
- Israel
- Jordan
- Kuwait
- Lebanon
- Oman
- Palestine
- Qatar
- Saudi Arabia
- Syria
- Turkey
- The United Arab Emirates
- Yemen
1. Information we collect
We may collect the following types of information when you use our Services:
Information you provide directly
- Name
- Email address
- Phone number (including mobile number for SMS)
- Company name, job title, and related business contact details
- Any other information you choose to provide in contact forms, demo requests, support requests, or other communications
SMS information
- Your mobile phone number
- Message content you send to us via SMS
- Date, time, and technical details associated with messages (for example, delivery status)
Usage and technical information
- IP address
- Browser type and version
- Device type, operating system, and similar technical details
- Pages you visit, time and date of your visit, and time spent on pages
- The website that referred you to our Site (if applicable)
We do not use cookies or similar tracking technologies (such as web beacons, pixels, or local storage) on the Site.
We do not knowingly collect personal information from children under the age of 13 (or a higher age where required by applicable law). If you believe we have collected such information, please contact us using the details below so that we can delete it.
2. How we use your information
We use the information we collect for the following purposes:
- To operate, maintain, and improve the Site and our Services.
- To respond to your inquiries, demo requests, support requests, and other communications.
- To send you administrative information, such as confirmations, technical notices, updates, and security alerts.
- To communicate with you about our products, services, features, and events, where permitted by law and your preferences.
- To provide SMS communications that you have requested or consented to, including: service updates or notifications, event or meeting reminders, and customer support and account‑related messages.
- To analyze usage of the Site and Services, including monitoring and improving performance and security.
- To comply with legal obligations, enforce our terms and conditions, and protect our rights, property, users, and the public.
We will not sell your personal information. If applicable laws define “sale” or “share” in a specific way, we will comply with those definitions and requirements.
3. SMS communications
By providing your mobile phone number and opting in where required, you agree that we may send you SMS text messages related to our Services. These may include service‑related and transactional messages, support communications, and occasional informational or promotional messages where permitted by law.
Your consent to receive SMS messages is not a condition of purchase or using our Services (except where necessary for security‑related messages such as multi‑factor authentication, if applicable).
3.1 SMS message frequency and charges
- Message frequency may vary depending on your interaction with us.
- Message and data rates may apply according to your mobile plan; please check with your mobile carrier for details.
3.2 SMS opt‑out
You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. After you send “STOP,” we may send a single confirmation message to confirm your opt‑out. You may also contact us using the details in the “Contact us” section to adjust your communication preferences.
3.3 SMS Opt‑Out
You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. After you send “STOP,” we may send a single confirmation message to confirm your opt‑out. You may also contact us using the details in the “Contact us” section to adjust your communication preferences.
3.4 Help
If you are experiencing any issues, you can reply with the keyword HELP or contact us directly at info@iqgateway.com.
4. Legal bases for processing (where applicable)
Where data protection laws such as the GDPR or UK GDPR apply, we rely on one or more of the following legal bases to process your personal information:
- Your consent
- Performance of a contract
- Compliance with a legal obligation
- Our legitimate interests
(for example, improving our Services and securing our systems) where these interests are not overridden by your data protection rights.
5. How we share your information
We may share your information in the following situations:
Service providers:
With third‑party vendors and service providers who perform services on our behalf, such as hosting and infrastructure providers, email and SMS communication providers, and analytics and security providers; these providers may only use your information as needed to perform services for us and are required to protect your information.
Business transfers:
In connection with a merger, acquisition, reorganization, sale of assets, financing, or similar transaction, your information may be transferred as part of that transaction.
Legal and compliance:
Where we are required to do so by law or legal process, or when we believe disclosure is necessary to comply with applicable laws, protect the rights, privacy, safety, or property of iQGateway, our users, or others, and enforce our terms and conditions.
Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.
6. International transfers
We are headquartered in the United States and may process your information in the United States and other countries. These countries may have data protection laws that differ from the laws in your country of residence.
If you are located in California or in a country in the Middle East or North Africa, your personal information may be transferred to and processed in countries that may not provide the same level of data protection as your home jurisdiction. Where required, we take steps to ensure that such transfers comply with applicable data protection laws, for example by using contractual safeguards or other appropriate measures.
7. Data retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- Providing and improving the Services,
- Complying with legal, tax, accounting, or reporting obligations,
- Resolving disputes and enforcing our agreements.
When we no longer need your personal information, we will delete or anonymize it or, if this is not possible, securely store it and isolate it from further processing until deletion is possible.
8. Your rights and choices
Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:
where processing is based on consent. You can exercise these rights by contacting us using the details in the “Contact us” section below; we may need to verify your identity before responding. The scope of these rights may vary depending on your place of residence, and we will respond in accordance with the laws that apply to you.
You can opt out of SMS communications at any time by replying “STOP,” and you can opt out of marketing emails by using the “unsubscribe” link in those emails.
9. Security
We use reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, such as access controls, authentication, encryption where appropriate, and network and infrastructure security measures.
No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security; you are responsible for maintaining the confidentiality of any credentials associated with our Services.
10. Third‑party websites and services
The Site may contain links to third‑party websites, services, or content that we do not operate or control; this Privacy Policy does not apply to those third‑party properties. We are not responsible for the privacy practices of third parties and encourage you to review the privacy policies of any third‑party websites or services you visit.
11. Additional information for California residents
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, “CCPA/CPRA”), provides you with certain rights regarding your personal information.
In the past 12 months, we may have collected the following categories of personal information (as defined by the CCPA/CPRA): identifiers, commercial or business information, internet or other electronic network activity information, professional or employment‑related information, and inferences drawn from these categories to help us understand interests and improve our Services. We collect these categories from you directly and automatically through your interaction with our Site (for example, via server logs), and we do not use cookies on our Site.
We collect and use these categories of personal information for the business purposes described in the “How we use your information” section, including providing and improving the Services, communicating with you, maintaining security and preventing fraud, and complying with legal obligations.
We may disclose these categories of personal information to service providers, professional advisors, and other parties in connection with business transfers or as required by law, for our business purposes. We do not “sell” or “share” personal information as those terms are defined under the CCPA/CPRA, including for cross‑context behavioral advertising.
As a California resident, you may have the right to know, access, delete, and correct your personal information, to limit the use and disclosure of sensitive personal information (if we collect any), and to be free from unlawful discrimination for exercising your rights.
You may exercise your CCPA/CPRA rights by contacting us using the information in the “Contact us” section and specifying that you are making a California privacy request; we may verify your identity using information we already have or by asking for additional details. You may also designate an authorized agent to make a request on your behalf, subject to proof of authorization and any identity‑verification requirements permitted by law.
12. Information for users in the Middle East and North Africa (MENA)
If you are located in the Middle East (Bahrain, Cyprus, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, Turkey, the United Arab Emirates, or Yemen) or in North African countries considered part of MENA, local data protection and privacy laws may give you additional rights. Many countries in this region have adopted or are adopting modern data protection laws that include rights of access, correction, deletion, objection, and complaints to regulators.
We will honor rights available to you under applicable local law, including any right to access your information, request correction or deletion, object to or restrict processing, withdraw consent where processing is based on consent, and lodge a complaint with a competent authority. If you wish to exercise any rights or have questions about how we process your personal information in your country, please contact us using the information in the “Contact us” section and tell us which country you are in so we can consider your request under the appropriate local laws.
Where required by local law, we will only send you marketing or promotional communications (including SMS, where applicable) with your consent, and you may opt out at any time by following the instructions in those communications or by contacting us.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time and will revise the “Last updated” date at the top of this page when we do so. In some cases, we may provide additional notice, such as by posting a prominent notice on the Site or sending you a direct notification, and your continued use of the Services after changes take effect constitutes acceptance of the updated Privacy Policy.
14. Contact us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:
Email:
Mailing address (USA – Texas)
iQGateway
26209 Oakridge Drive
The Woodlands, Texas 77380
United States
If you are located in a jurisdiction that provides a right to lodge a complaint with a data protection authority or similar regulator, you may also have the right to contact that authority.
15. Terms & Conditions
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
If you have consented to receive text messages from iQGateway, you may receive messages related to marketing communications, product updates, event notifications, customer support messages, and service notifications.
Example: “Hello, this is iQGateway. Thank you for contacting us. Reply STOP to opt out of SMS messaging from iQGateway LLC.”
Message frequency may vary depending on the type of communication and your interaction with us.
Standard message and data rates may apply depending on your mobile carrier’s pricing plan.
You may opt in to receive SMS messages from iQGateway by submitting an online form on our website and selecting the SMS consent checkbox indicating your agreement to receive SMS communications.
You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us. You may also contact us at info@iqgateway.com to request removal from our messaging list.
If you are experiencing issues with SMS messaging, you can reply HELP or contact us at info@iqgateway.com for assistance.
If you do not wish to receive SMS messages, you can choose not to select the SMS consent checkbox on our forms.
Message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP. For assistance, reply HELP or contact info@iqgateway.com.